Darren Williams: Why Multifamily Is a Customer Service Business

Laurie Frias Romain shares the story of building a career, becoming a mother, and navigating the constant evolution of identity, priorities, and purpose. This episode explores what it really means to “make it.”

Steve Boyack, Chief Operating Officer of JVM Management shares his journey from growing up in Chicago with a single mother, to building his way through college, serving in the Peace Corps, and ultimately shaping some of the most people-centered multifamily organizations in the industry.

Shiv Gettu sits down with Kendall Pretzer, CEO of Grace Hill, for a thoughtful conversation on the life experiences that shaped her leadership—from growing up amid financial uncertainty, to navigating motherhood and caregiving while building a career.

Irini Boeder, National VP of Marketing & Communications at Willow Bridge shares her journey as a first-generation immigrant — born in Germany, raised in Ohio, and rooted in her Egyptian heritage — and how curiosity, faith, and bold career risks shaped her path.