We Know Tech, You Know Leasing: How We Built Voice AI for Property Managers

At Zuma, we’re proptech experts, but when it comes to leasing, our clients are the real pros. 

Property managers have spent decades perfecting the art of leasing—handling calls, nurturing leads, and running communities. Our job isn’t to reinvent leasing, it’s to build AI-driven technology that enhances what leasing teams already do best.

Over the past four months, we’ve made five trips to Tulsa, working closely with our design partners at Case & Associates. We sat in leasing offices, observed call flows, and learned firsthand where AI could provide the most value. We also pulled insights from our existing call-to-text clients to ensure that Voice AI fits the diverse needs of communities big and small.

The result? A highly adaptable AI-powered call-handling system built for the realities of property management. Because we know that things can change fast—staffing fluctuates, peak season brings unpredictable call volumes, and leasing teams need technology that works with them, not against them.

AI That Adapts to Your Leasing Office, Not the Other Way Around

Leasing teams operate in fast-paced, ever-changing environments. 

Some thrive on warm, conversational interactions, while others prioritize efficiency. Some handle a flood of daily calls, others see sporadic inquiries. No two communities are alike, so why should their call-handling solution be one-size-fits-all?

Voice AI flexes to fit your team’s needs. Whether you want AI to take charge—answering calls, providing leasing details, and scheduling tours—or prefer a lighter touch with call-to-text, where missed calls convert into text conversations, Voice AI gives you the control to decide what works best.

And because setup should be seamless, communities can integrate Voice AI without overhauling their existing systems. 

Whether you replace your public-facing numbers with Zuma-managed numbers or keep your existing Yardi, Entrata, or Knock tracking numbers, Voice AI ensures a frictionless transition.

Always-on Support for a Fast-Paced Industry

In a leasing office, every call matters. But with teams juggling multiple responsibilities, answering every inquiry isn’t always possible. Voice AI works alongside your team, ensuring no lead is ever left behind.

• Need AI to handle every call? Voice AI answers first, capturing inquiries instantly and minimizing missed opportunities.
• Want your leasing team to take priority? Voice AI only steps in when calls go unanswered, ensuring agents have the first chance to engage.

Because no two offices operate the same way, Voice AI adapts to your existing workflows. 

Some teams route calls directly to agents during business hours and switch to AI after hours. Others rely on 24/7 AI message collection, ensuring that every prospect gets a response—no matter when they call.

First Impressions Matter, Make Them Count

A leasing call is often a prospect’s first interaction with your community. Voice AI ensures it’s a great one. Customize the experience by:

• Crafting personalized audio greetings tailored specifically to your community’s unique voice and tone.
• Choosing from 8 distinct, natural-sounding AI voices that perfectly reflect your brand’s personality, setting the right tone from the very first call.

A Smarter, More Resilient Leasing Office

The property management industry is fast-moving. 

Leasing teams face high turnover, seasonal demand fluctuations, and ever-changing call volumes. Some communities rely on call centers to supplement their teams, while others need AI to ensure every message is received and followed up on quickly.

Whatever your setup, Voice AI isn’t here to replace leasing teams—it’s here to empower them. By combining decades of leasing expertise with cutting-edge AI, we’ve built a solution that truly works for property managers.

Because we know tech, and you know leasing. Let’s make it work together! 

Uncover our Leasing AI solution →