[fs-toc-omit]In property management, every minute spent chasing down rent payments is a minute lost from leasing, resident engagement, and improving operations.

‍At Case & Associates' communities, rent collection used to take up the entire first half of each month - and still didn’t guarantee full payment.

That changed when they started using Zuma.

📈 From Delinquent to 100% Collected - In One Month

At one Case property, they hit 100% rent collection in the very first month after rolling out Zuma. That had never happened before. It’s not just a nice-to-have - it’s a real operational shift.

Cascada, another one of their communities, used to file on 2–3 residents per month. In their first month with Zuma, we filed on zero. Month two? Only one, and that person still paid by the rent deadline. Month three is looking just as promising.

🧾 Promise-to-Pay Dates Residents Actually Stick To

A big part of this success comes down to how Zuma structures and follows up on “promise-to-pay” dates. Normally, residents might throw out a date, but there was no process to hold them accountable. Now, with dedicated follow-up (shoutout to Kelsey 👏), those dates are meaningful.

⚙️ Easy to Use, Easy to Adopt

Case was hesitant at first - new tools can mean training headaches. But onboarding Zuma was refreshingly easy. The Case teams quickly learned how to log promise dates, check reports, and use the conversation widget to stay on top of every resident interaction.

No more outdated processes. No more guesswork.

🕒 More Time, Less Stress

Rent collection used to be a full-time job for the first two weeks of every month. Now, with Zuma, the Case staff can focus on tours, renewals, and resident experience - not just knocking on doors.

Daily reports and dashboards give us visibility without the chaos. Case knows who’s paid, who’s committed to a promise date, and who needs a nudge.

Bottom line: Zuma’s impact has been fast, real, and measurable. Case is collecting more rent, filing fewer evictions, and giving our teams the tools they need to work smarter—not harder.