Book a demo & find out how Zuma's Collections AI can help you:

  • Transform Collections Chaos into Cash Flow by automating timely rent reminders, follow-ups with late residents, and tracking promise-to-pay dates without manual intervention.
  • Free Up 30+ Hours Weekly with AI that eliminates manual payment chasing and collects 5x more payments after late notices while you focus on building community.
  • Identify At-Risk Residents Instantly through detailed risk scoring analytics that spot payment issues before they become problems, helping you make data-driven renewal decisions.

Recover unpaid rent and final balances with Zuma's AI-powered collections that achieves 100% collection rate in the first month and 85% reduction in rent and move-out collection workload.

The results have been pretty instantaneous. At one of our properties, we were 100% collected the first month we rolled out Kelsey – that had never happened before. Now instead of filing on 2-3 people every month, we're not having to file on anyone at all.

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CollectionsAI
  • 100%

    Collection rate in first month

  • 85%

    Reduction in rent collection workload

  • $Millions

    Reduction in bad debt

We Integrate with your
current tech stack

Get from lead to lease faster than your competitors.

Frequently Asked Questions

How does the AI assistant (Kelsey) work?

Kelsey serves as a virtual collections assistant that:

  • Sends automated payment reminders‍
  • Collects and tracks promise-to-pay dates
  • Follows up on missed payments
  • Sends demand notices via text and email
  • Leaves ringless voicemails
  • Transfers complex cases to onsite staff when needed
How customizable is the system?

The system is highly configurable, allowing properties to:

  • Create different workflow templates for different communities
  • Customize message templates and timing
  • Set specific late fee posting dates
  • Configure eviction filing timelines
  • Adjust balance thresholds for notifications
  • Enable/disable walkthrough notices
  • Customize messaging based on regional requirements
Can different properties have different workflows?

Yes, properties can create separate workflows based on:

  • Geographic location
  • CARES vs. non-CARES properties (properties with federal loans)
  • Local legal requirements
  • Property-specific collection processes
What types of notifications does the system send?
  • Friendly payment reminders
  • Late fee notifications
  • Demand notices
  • Promise date follow-ups
  • Walkthrough notices
  • Payment confirmations
  • Daily follow-ups
How does promise date tracking work?
  • Residents can provide promise-to-pay dates through Kelsey
  • Onsite staff can input promise dates through the Chrome widget
  • The system automatically tracks and follows up on promise dates
  • All promise dates are logged with timestamps and the collector's name
  • The system monitors if residents honor their promise dates
What analytics and reporting features are available?
  • Real-time collections dashboard
  • Payment status across communities
  • Promise date tracking and success rates
  • Resident risk assessment
  • Aging analysis reports
  • Legal status breakdown
  • Engagement metrics for SMS, email, and voicemail
  • Comparison with baseline performance
What happens when Kelsey needs human intervention?

If our human team can't handle it, conversations requiring human attention appear in the "Action Required" section, then:

  • Onsite teams can step in and respond as needed
  • Staff can respond as Kelsey to maintain consistency
  • Conversations can be transferred back to Kelsey once resolved
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